Are your caregivers CPR certified?
No, our policy is that we do not provide CPR but we do call 911 in the case of an emergency.
What process do you use to hire and assess your caregivers?
Caregivers fill out an on-line application. The administrative staff looks over the application to see if qualifications to work for StayKare are met. The qualified are called in for a face-to-face interview. After the interview, determination is made on whether he/she meets all of the qualifications needed to care for the elderly and would he/she be a good fit for StayKare and the people we serve.
What does your pre-employment screening look like?
We call two references and we run the following background checks.
A County and National background check including the sex offender list.
The Employee Misconduct Registry (EMR), The Nurse Aide Registry (NAR), drug screening upon hire as well as random drug screening or cause for concern.
Do you have additional screenings each year?
Yes, we do. The EMR and NAR are ran yearly.
Do you drug test your caregivers?
Yes, all employees are drug tested upon hire and we do random drug tests throughout the year.
Does caregiver bring his/her own lunch or is client expected to provide it?
Caregivers will bring their own lunch and drinks unless otherwise indicated by the client.
How often do you evaluate your caregivers?
Caregivers are evaluated yearly, unless there is cause for concern at which point, they are evaluated more often.
Who should I contact with questions about my caregiver?
You may call the office and ask for Schedule Coordinator or Administrator.
Are your Caregivers Certified CNA’s?
Yes, some of them are, some are going to CNA school, and others have years of experience working in the caregiver field.
What type of training do you provide your caregivers?
As we collect data each quarter, we discover areas in need of improving and we have in-service to go over these areas. And, as we receive updates from Department of Health, we provide this information during our quarterly in-services.
Are your Caregivers covid-19 tested?
Depending upon where the client resides, whether or not the caregiver has been exposed, or if showing signs of illness will determine if caregiver needs testing.
Will my loved one have the same caregiver every time?
Having the same caregiver every time is based upon the hours of service that client has signed up for. It is not guaranteed the same one every time, but it is our goal to provide caregivers that the client is comfortable with.
What happens if a caregiver doesn’t show up on time or calls in?
Client should let office staff know that caregiver is late or a no-show so that we can get someone out there to fill in.
What if the caregiver is not a good match for my loved one?
If caregiver is not a good match for client, the client has to let the office know so that we can send a different caregiver out.